Teacher In-service – Technology Trouble Shooting
12 Basic Tips
1. Problem: MacBook Not Behaving.
Many issues can be solved by
simply quitting the program and starting again.
1. Press
Command + Option + esc
2. Choose
the program or programs that you are having issues with.
3. Click
Force Quit
Webpage Issues: Frozen webpage or
incorrectly loaded pages. Often, simply clicking the refresh button next to the
address bar will solve your problem. If Refreshing the Page doesn’t work you
may need to restart the browser or change to a different browser.
1. Press
Command + Q to quit the program. Then try your site again.
2. If
it still doesn’t work try another browser. Ex: Safari instead of Chrome. Still
having Problems?
3. Press
Command + Shift + Q
4. Click
Logout
5. Reenter
your login information
6. Press
Command + Shift + Eject
7. Click
Restart If your Keyboard is unresponsive
As a last resort, press and hold
the power button until the computer shuts down completely. Then restart. If you
continue to have the same issues after trying all of these troubleshooting
steps, contact your IT person.
Helpful sites: https://discussions.apple.com/docs/DOC-6921
2. Problem: Computer Running Slowly. The following is the most
common reason why a computer runs slowly.
1. Check
how many programs are running in the background. This is a common problem that
will slow a computer down. In this case reboot.
2. Some
extra reasons that may be causing a slow computer:
a.
All new Windows updates need to be installed
b.
While on the internet, update all browser
plugins
c.
Check to make sure that the computer is not
overheating.
d.
Just having an older computer can cause slow processing.
The older models cannot run all the new updates causing the computer to run
much slower.
3. Contact
the IP person- malware and other viruses might need to be removed.
Helpful sites: http://www.computerhope.com/issues/ch000179.htm
3. Problem: Missing Icons on the Computer. Check to see if the Show desktop icons option is unchecked.
1. Right
click the desktop.
2. Select
View and then Show desktop icons.
3. Make
sure the option is checked by clicking on it. After clicking on the Show desktop icons option, the icons
should reappear.
4. If
you still can’t see your desktop icons, contact your IT department. Some
Malware programs can also be responsible for missing icons and will need to be
addressed by a professional.
Helpful sites: https://support.microsoft.com/en-us/kb/2670504
4. Problem: Printer Issues for Windows. If you are unable to print, one of these quick
fixes may take care of the problem.
1. Make
sure the printer is plugged in and turned on.
2. If
using a wireless model, make sure you are networked to the printer you are
trying to use.
3. Select
File – Print from the menu (do not
click on the printer icon or the selected printer will start)
4. Use
the drop down arrow to select the appropriate printer.
5. Click
Print or the printer icon.
5. Problem: Printer Needs New Toner (for the Brother Printers). It
is best if you order a new Brother TN 420 or TN 450 toner cartridge before the
old one is empty. Also, the “Toner Low” message is to inform you that the
cartridge is almost, but not completely, empty. If you do not have a new
cartridge when this message shows, it is a good idea to go ahead and get one. When
you are ready:
1. Make
sure the machine is turned on and has been on for at least ten minutes to give
it a chance to cool down.
2. Open
the front cover and take out the drum unit and toner cartridge assembly. This
should be done by pushing down the green lock
handle on the left side of the toner cartridge assembly and then pulling on the
handle in the middle of the drum unit. It should lift it out of the machine
easily. HINT- Place the assembly on a piece of paper to reduce spilling toner!
3. Unwrap
the new toner cartridge. Hold this new toner cartridge level with both hands
and gently shake it from side to side several times to spread the toner evenly
inside the cartridge.
4. Pull
off the protective cover. HINT- The protective cover is a large piece of
plastic across the front of the cartridge and is usually orange
in color.
5. Push
the new toner cartridge into the drum unit until you hear it lock into place.
If you put it in correctly, the green lock
lever will lift automatically.
6. Clean
the primary corona wire inside the drum unit by gently sliding the green tab
from left to right several times. HINT- Return this tab to the original (Home)
position to keep printed pages from having a vertical line.
7. Put
the drum unit and toner cartridge assembly back into the machine and then close
the front cover. HINT- Do not turn off the machine or open the front cover
until the Ready LED lights up.
6. Problem: Wireless Not Working on Laptop.
1. Try another wireless device.
2. If the other device doesn’t
connect, the device is not the problem. Therefore-
Check your wifi connection:
1. Make
sure wifi is turned on (usually via a switch).
2. Reboot
your device.
3. Click
the wifi icon in the notification area for a list of available networks.
4. Find
your network - it should say “Connected.”
5. Attempt
to connect if you aren’t, and make sure you have the right password.
A few other things you might try:
• Look at the bars next to the
network’s name to make sure you have a strong signal from the router. If you
don’t, try moving to a room near the router if possible.
• Use Windows’ diagnostics. Right-click the
network icon in the notification area and select Troubleshoot problems. Then go through the wizard.
• Turn off your firewall— temporarily, of course—and try again.
If it works, figure out what’s wrong with your firewall setting or contact your
IT person for help.
7. Problem: Wondering How to Share a Google Document.
1. If
the document you want to share is open, look at the top right corner. There is
a blue “share“ button. Click it.
2. It
will open up a box that says “share with others”.
3. If
you are sharing with a teacher or classmate, you can start typing his/her name
in the box under “people”, and the email will show up in a list. Choose the
person you want to share it with.
4. You
must also choose what type of access you want the person to have. You have the
following choices: can edit, can comment, or can view. (Most of your teachers
want you to share with “can edit”.
If you are sharing it with
someone that is not on our school system (like parents), you can get a
shareable link.
5. In
the “share with others” window, look in the top right corner and click on the
“get shareable link”. Click the arrow next to “copy link”.
6. Choose
“more”.
7. Choose
“anyone with the link”.
8. Choose
what access you want them to have (can edit, can comment, or can view).
9. You can copy the link and post it, or email it
to the person you want to share it with.
To share straight from your
Google Drive without opening the document-
10. Highlight
the document you wish to share.
11. Click
the person with the plus sign.
12. It will open up the “share with others”
window.
13. Follow the directions on sharing the document
beginning with number 3
Helpful site: http://computers.tutsplus.com/articles/everything-you-need-to-know-about-sharing-in-google-docs--cms-20676
8. Troubleshoot: Missing Toolbar in Microsoft Office 10 . To reset
the toolbars
1. Click on the Home tab.
2. Right click with the mouse’s
arrow on any part of the displayed ribbon.
3. Uncheck Minimize the ribbon.
9. Problem: Flipped Monitor Display (Windows PC)
Keyboard Shortcut Solution:
1. Press
Ctrl + Alt + Arrow Keys (through Windows 7)
2. Note
that you must be logged in first for this solution to work, so yes, logging in
while the screen is upside down will be an interesting challenge
Mouse/Menu Solution:
1. In
Windows 7, right-click the desktop and go to Graphics Options – Rotation –
Rotate to Normal
2. In Windows 10, right-click the desktop and go
to Display Settings – Orientation – and change from Flipped back to Landscape.
Helpful site: http://www.pcadvisor.co.uk/how-to/windows/how-rotate-screen-on-laptop-or-pc-summary-3615164/
10. Problem: Jammed Copy Machine.
1. Find
out where the jam is by opening the cover of the copy machine and the paper
tray.
2. Turn
off the copy machine before removing
the paper jam.
3. Clean
out any paper fragments.
4. Check
the roller to make sure it is still smooth and free of snags.
5. Replace
the cover and paper tray. Turn the printer back on and follow the onscreen
directions to cancel the paper jam message.
To avoid paper
jams in the future:
1. Use
one kind of paper at a time.
2. Tell
the printer what kind of paper you are using.
3. When
you reload your input tray pay attention to how the paper should be loaded and
whether the length or width guides need adjusting.
11. Problem: SMART Board needs Orienting. If you touch the interactive surface of the
SMART Board™ interactive whiteboard with your finger and your cursor appears
somewhere other than where you’re pressing, try orienting the interactive
whiteboard. To orient the interactive whiteboard:
1. Press
and hold the Keyboard and Right Mouse buttons on the pen tray simultaneously
until the Orientation screen appears
2. Press
the pen firmly near each target, indicated by the white, diamond-shaped graphic
3. Maintain
constant pressure as you drag the tip of the pen to the center of the target
4. Once
you’ve reached the target point, release your pen from the surface of the
interactive whiteboard. The orientation point registers when you release your
touch.
5. Repeat
for each target point on the screen
When you’ve set all orientation points,
the orientation screen disappears and you are ready to use your smartboard.
Increasing the calibration
detail-
1. Press
the SMART Board icon in the notification area
2. Select
Control Panel from the SMART Board Tools menu
3. Press
the SMART Hardware Settings button. The SMART Hardware Settings window opens.
4. Select
Orientation/Alignment Settings from the drop-down menu
5. Select
Fine (20 Points)
6. Press
OK to apply the new orientation and alignment settings
7. Press
the Orient button in the Control Panel window to begin the orientation process
Helpful site: http://downloads01.smarttech.com/media/services/quickreferences/pdf/english/orienting_sbiw.pdf
12. Problem: Screen has been zoomed in or out.
1.
Hold down the
control button.
2.
Use the mouse roller
wheel to zoom in or out.
3.
To use Magnifier,
hold down the Windows key. Press the +
on the number pad to zoom in. Press – on the number pad to zoom out.
4.
To exit Magnifier,
press the Windows key and escape at the same time.
It is always ok to ask for help if you are
not comfortable doing any of these steps.